Terms and Conditions

PROVIDER

All sessions are provided by Splash & Boats Ltd, referred to hereafter as the "provider”.

TICKETS AND PAYMENT

Splash Park

Arrive to your session 15 min before the start time.
All children must be accompanied by an adult (18+ years).
Babies under two are free.
Adult entry without a child is not permitted.
Maximum ratio allowed 5 children per 1 adult and 2 adults per 1 child.
Maximum 10 tickets allowed per booking.
Payments online are done with credit/debit cards.
Onsite cash and cards are accepted.
Have your email with ticket code ready to scan.

The Magical Unicorn Lake

Arrive to your session 10 min before the start time.
All children must be accompanied by an adult (18+ years).
Babies under two are free.
Maximum 10 tickets allowed per booking.
Payments online are done with credit/debit cards.
Onsite cash and cards are accepted.
Have your email with ticket code ready to scan.

Bounsea

Arrive to your session 15 min before the start time.
All children under the age of 5 must be accompanied by an adult (18+ years).
Babies under one are not permitted.
Maximum ratio allowed 4 children per 1 adult.
Maximum 10 tickets allowed per booking.
Payments online are done with credit/debit cards.
Onsite cash and cards are accepted.
Have your email with ticket code ready to scan.

CANCELATIONS & REFUNDS

Purchased tickets are not refundable.

In case a participant is not able to attend the session tickets can be rescheduled minimum
2 hours prior to the start of the session.

This also includes weather conditions that should be checked by the participant before the
booking is made and monitored for changes.

We will only close if the rains are heavy.

If you do not reschedule and do not turn up to the session your tickets will be canceled
without a refund.

The provider reserves the right to cancel events wholly or in part in case of an
organisational reasons, weather conditions or other unforeseeable events that render the
execution of the session impossible. The organiser shall immediately inform participants of
such changes. You will be notified and asked to reschedule for an alternative date in
future.

RULES

Splash Park

SPLASH PARK RULES
Please follow staff requests and instructions
Children must be supervised at all times
No climbing or playing in stone fountains and on the blue walls
No running, riding bikes, scooters or skateboards
Any kind of inflatables are not permitted
Umbrellas are not allowed
No photography, but discrete pictures of your own child are permitted
No BBQ, No pets, No smoking or alcohol
Protect from the sun
Consider other users and have fun

BLUE ZONE RULES
No running
No toys, balls, or inflatables allowed
No water guns, plastic bottles or containers allowed
No food or drinks allowed
All users must wear swimwear
Infants must wear swim nappies at all times
No footwear, except for jelly or protective water shoes
Do not use the splash pad if you have recently had an upset stomach
Please report any First Aid incidents to staff immediately

The Magical Unicorn Lake

All kids have to attend with adults (Age 18+)
Dogs not allowed
Stay seated at all times
No swimming or splashing
No smoking or alcohol
Be careful of the wildlife
No picking up passengers
Do not get out of your boat except at the jetty
Stay away from the lake edges
Do not cross floating lines
Please consider other users
Please report any First Aid incidents to staff immediately

Bounsea

Please follow staff requests and instructions
Children age 5 and under must be accompanied and supervised by an adult
Must wear socks
To avoid friction burns please wear long trousers and cover your elbows
No jewellery or face paint
No food or drinks
No spectacles
No smoking and No alcohol
No drugs (prescription or otherwise)
No one with history with back or neck pains and/or injury
Pets are not allowed

INSIDE BOUNSEA

Follow staff instructions at all times
No stunts or flips
No sitting, climbing or hanging on the walls
Obstacle Track, climbing tower and slide has a height restriction of 1.2m

SLIDE
Maximum 6 people on top of the slide
SLIDE ALWAYS FEET FIRST WITH ARMS ACROSS YOUR CHEST, LAYING ON YOUR BACK
SLIDE ONE AT THE TIME
Ensure no one is at the bottom of the slide before you slide

CLIMBING TOWER
One person per wall
Do not stand under the wall if a person is climbing

CHALLENGE TRACK
Ensure you are physically fit
Take your time on your first round

Please report any First Aid incidents to staff immediately

PLEASE NOTE THAT EVERYONE USING BOUNSEA DO SO AT THEIR OWN RISK
A waiver must be signed before the entry.

COMPLAINTS

If for whatever reason you're not satisfied with your visit we'd like to hear about it. We do
everything we can to make sure our customers get the best products and service possible
in a safe and fun environment. However, sometimes we may not get things right the first
time.When that happens we want you to tell us what went wrong so we can put matters
right.

If you are not satisfied with any aspect of our service or products you can tell us about
your complaint in the following ways:

In person - please speak to the manager on duty at the site
By email - please email at [email protected]

We aim to resolve your complaint straightaway and we will confirm our resolution or
continuing investigation within 3 business days of receiving your complaint.